My order arrived damaged - can I get a replacement?
Of course! Please email or support team info@softleisure.com with your order number and a photo of damaged products. From there, our support team will guide you on the next steps.
What if my package didn't arrive?
Oh no! We want you to enjoy your order but that means it needs to get in your hands first.
If your order didn’t arrive, please email our support team info@softleisure.com with your order number. Our team will check the tracking and reach out to the delivery company for further explanation. We will work with you on the quickest options available.
What should I do if I’m missing items from my order?
We take pride and package every order by hand. In the unlikely event that you are missing an item from your order please reach out to our support team info@softleisure.com with your order number and description of the item missing.
Can I return my order?
Due to the fact that we are an independent small business, unfortunately, we cannot accept returns at this time on any merchandise regardless of being opened or not.